We highly recommend that you respond to your online reviews. When responding to negative and positive reviews, always remember to do the following.
- Keep it short
- Keep it sweet
- Keep it HIPPA compliant
Responding to your reviews is a great way to show off your customer service to prospective patients. The video below will show you how to do so through Review Pro. In addition, here is a great article on how best to handle negative reviews on your Social Media. If you haven't claimed your listings you cannot respond to your reviews. Have Smile Savvy claim your listings on your behalf by adding our Local Search and Reviews service.